Reference

wijayabet Privacy Policy: What We Collect and Why

The wijayabet Privacy Policy explains exactly how we handle the personal data you share when you open an account, verify your phone number, or connect a local wallet…

Phone verification dataDANA, OVO, GoPay, QRIS wallet dataAccount session recordsCookie and device dataData deletion rights
wijayabet wijayabet Privacy Policy: What We Collect and Why
CONTACT OUR TEAM

Reach Us About Any Privacy Concern

If you have a question about how wijayabet stores or processes your personal data — or if you want to request a correction, export or deletion — our support team is available around the clock. You can reach us through live chat directly in your account dashboard, via email, or through WhatsApp messaging. Our agents handle data-related requests the same day they are received, and you will receive a written confirmation once your request has been processed.

Team online

Live Chat

Open live chat from your account dashboard any time of day. Data requests submitted here receive same-day written confirmation from our privacy team.

Email Support

Send your data request or privacy question to our support email. We aim to respond within 24 hours and confirm every action taken on your account in writing.

WhatsApp

Message our WhatsApp line for fast privacy queries, including wallet-data questions linked to DANA, OVO, GoPay or QRIS. Available 24 hours a day.

HOW WE PROTECT YOU

Switch On Your Account Security with Confidence

Data protection at wijayabet covers six areas: what we collect, how we store it, who can see it, how long we keep it, how cookies work on your…

Data Storage

Your personal details and payment records — including DANA and QRIS transaction references — are stored on encrypted servers.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to improve page load speed on mobile.

Account Security

Phone verification is required before account access is granted.

Data Retention

We hold your account data for as long as your account is active.

Third-Party Access

We share your data only with payment processors such as DANA, OVO, GoPay and QRIS to complete transactions.

Your Data Rights

You may request a full export of your account data, ask us to correct inaccurate details or submit a deletion…

Browse Common Privacy Policy Questions

These are the questions we hear most often about the wijayabet Privacy Policy. If your question is not covered here, open live chat or send us a message on WhatsApp and our team will respond the same day.

We collect your name, phone number, email address and the payment method you choose — DANA, OVO, GoPay, QRIS or a bank transfer option. We also log device identifiers and session activity to keep your account secure.

When you link a DANA or QRIS wallet, we share only the transaction reference with the payment processor to complete your deposit or withdrawal. We do not store your full wallet credentials on our servers.

Yes. Submit a data export request through live chat or email and we will send you a full record within 24 hours. The export includes account details, session logs and payment references linked to your profile.

After you request account closure, we keep only the data that Indonesian regulations require us to retain. All other records are deleted within 30 days of your closure request being confirmed in writing.

We share data only with payment processors — DANA, OVO, GoPay, QRIS and bank partners including BCA, BRI, Mandiri and BNI — strictly to process transactions. No marketing or advertising partners receive your personal data.

Contact us via live chat in your account dashboard, by email or through WhatsApp. State your request clearly and include your registered phone number. We confirm every deletion or correction action in writing the same day.

We update this policy when our data practices change or when Indonesian regulations require it. We notify you by SMS to your registered number and post the updated version here so you can check what changed before continuing to use your account.